Hello Charles,

You should look on the Kernel/Modules/AgentTicketBulk.pm. But, depending on what kind of filter you want to apply, you could build ACL's to create your own workflow.

Greetings,
Eduardo Raffoul

2007/12/14, Charles Kennedy <ckschulz@gmail.com>:
Hi everyone,

I need to filter the options of the combobox "Next ticket state" in
the Bulk-Action screen.

The options will change depending on the actual state of the ticket
and the actual user agent.

I read the documentation, but i didn't realize how I can do that. Can
someone give me a idea?

Regards,
Charles K. Schulz


P.S.: The version that we're using is 2.1.5
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