Yes indeed this is a possible solution. However, I want to search on the telephone number only and limited to the duration of the call. On Sat, 2010-07-24 at 09:22 +0200, Torsten Thau wrote:
Hi there,
Am 23.07.2010 14:38, schrieb Kiffin Gish:
I need to search the customer database table based on a given telephone number.
However, I notice that the Kernel::System::CustomerUser object method CustomerSearch() only supports one of the following search possibilities:
Search, UserLogin and PostMasterSearch
Is there any easier way to accomplish this rather than having to make lower level DBObject calls to search the 'customer_user' table based on the 'phone' value, e.g.
...just add the telephone-number attribute to the customer backends search fields - e.g.:
CustomerUserSearchFields => [ 'login', 'first_name', 'last_name', 'customer_id', 'telephonenumber' ],
...et voila - you're now able to search the customer by it's telephone number :-).
regards, Torsten Thau
--------------------------------------------------------------------- OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
--
Kiffin Gish