Hi Kirk, in OTRS default services associated with customers. So if you want to do an additional filter to put an associate Queues to Services you could do this by writing an ACL-Modul. For example see Kernel/System/Ticket/Acl/ CloseParentAfterClosedChilds.pm (example to let not close a ticket until all linked child tickets got closed) Other way would be to create a static ACL for every Queue/Service relation (is more maintaining work for your admin to maintain it). -Martin On Apr 28, 2009, at 14:47 , Kirk Shearin wrote:
I am looking for a way to associate Queues to Services in version 2.3.4. My organization has a requirement for new ticket creation. The queue (To:) drop-down list needs to be generated based on the Service chosen. So, for example, if a Service named "Desktop Support" is chosen then only queues that apply to Desktop Support will appear in the To: drop-down menu. I would appreciate any advice on how to accomplish this task.
Kirk --------------------------------------------------------------------- OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/