[dev] Re: genericagent.pm problem?

14 Sep 2004

      On Wed, 15 Sep 2004 00:28:59 +0200, Peter Gervai  wrote:
...
I think it's a COnfig/GenericAgent.pm (the config) issue, but maybe
GA shouldn't just plainly die.
Problem is at:
if ($Param{Config}->{New}->{Queue}) {
         if ($Self->{NoticeSTDOUT}) {
             print "  - Move Ticket $Ticket to Queue  
'$Param{Config}->{New}->{Queue}'\n";
                 print "   == QO:'" . $Self->{QueueObject} . "'\n";  
#line by me
         }
         $Self->{TicketObject}->MoveTicket(
             QueueID =>  
$Self->{QueueObject}->QueueLookup(Queue=>$Param{Config}->{New}->{Queue},  
Cache => 1),
         ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ here
             UserID => $Param{UserID},
             TicketID => $Param{TicketID},
         );
     }
problem is: $Self->{QueueObject} == undef, and the job dies on that. My  
other problem
is that I cannot figure out now why, or what causes the problem....
the rule in question is:

         'lejart Mailbox Hibakba' => {
           Queue => 'Mailbox',
           Escalation => 1,
           New => {
                 Queue => 'Hibak',
                 Note => {
                         From => 'GenericAgent',
                         Subject => 'Lejart hiba!',
                         Body => 'Ez a Mailboxban levo hiba lejart!',
                         ArticleType => 'note-internal',
                 }
           },
         },

I cannot see any errors.... do you?

peter