Pending reminder sends an email, the other actions perform the specified action! As for why it is set to 24hrs in the future, not sure! Probably some arbitrary decision :) From: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] On Behalf Of Guillermo Alberto Rosas Pereira Sent: Friday, August 16, 2013 8:59 AM To: dev@otrs.org Subject: [dev] Why is pending date always set 24 hours in the future? Hi guys, I have a doubt: Every time I'm going to set a ticket as PENDING, there is a Date Field that is set 24 hours in the future by default. Why is that? What happens after those 24 hours (or whatever date I set in the future whereas is a minute, an hour, or X days) have passed? Thanks a lot for your help Guillermo Alberto Rosas Pereira | ITIS Metrics IMPORTANT: The documents and files attached to this transmission contain confidential information that must be kept secret by law. This information is for the exclusive use of the specified recipient whose name appears in this transmission. If you have received this message by mistake, please notify us immediately by return e-mail and delete the file and its attachments. You are hereby notified that any dissemination, copying, distribution or adoption of any action arising from the confidential information contained herein is strictly prohibited. Any violation will be penalized by law. IMPORTANTE: Los documentos y archivos que se acompañan a esta transmisión, contienen información confidencial la cual es legalmente secreta. Esta información puede ser usada únicamente por el destinatario cuyo nombre aparece inserto en esta transmisión. Si usted ha recibido esta transmisión por error, notifíquenos inmediatamente por esta misma vía, y borre el archivo y sus anexos. Se hace de su conocimiento por medio de esta nota, que cualquier divulgación, copia, distribución o toma de cualquier acción derivada de la información confiada en esta transmisión, queda estrictamente prohibido, el incumplimiento de esto genera responsabilidad legal. ser processado por ley.