Re: [dev] otrs-1.2.2 Customer ldap backend: missing utf8 support

15 Mar 2004

Hi!

On Mon, Mar 15, 2004 at 05:50:44PM +0100, Robert Kehl wrote:
...
From: "Robert Kehl" 
To: "Development community of OTRS" 
Date: Mon, 15 Mar 2004 17:50:44 +0100
X-Mailer: Microsoft Outlook Express 6.00.2800.1106
Subject: Re: [dev] otrs-1.2.2 Customer ldap backend: missing utf8 support
On Monday, March 15, 2004 3:47 PM
Stephan Lauffer  wrote:
...
we've stored our "customers" in openldap. there we need to use
utf8 for cn, sn and givenname. otrs-1.2.2 seems not to convert
utf8 into latin1 (or whatever).
If you tell it to, it will:
...
q1 is:
is there a peace of code (from cvs/ devel) which supports the
utf8/latin1 transformation or should i go on and write my own "hack"?
utf-8 support is possible in two ways:
Set these in Config.pm:
#   $Self->{DefaultCharset} = 'iso-8859-15'; # iso-8859-15 is default
    $Self->{CustomerUser} = {
            # [...] #
            SourceCharset => 'utf-8',
            DestCharset => 'iso-8859-15',
oh! a source<->dest. mapping.
fine! but i didn't found it before. (:

so my hack right now is:

--- otrs/Kernel/System/CustomerUser/LDAP.pm	2004-02-09 02:41:28.000000000 +0100
+++ /opt/otrs/Kernel/System/CustomerUser/LDAP.pm	2004-03-15 17:54:43.000000000 +0100
@@ -17,2 +17,4 @@
 
+use Unicode::String qw(utf8 latin1);
+
 use vars qw(@ISA $VERSION);
@@ -90,2 +92,4 @@
     }
+    $Name = utf8("$Name");
+    $Name = $Name->latin1;
     return $Name;
@@ -150,2 +154,4 @@
         }
+	$CustomerString = utf8("$CustomerString");
+	$CustomerString = $CustomerString->latin1;
         $CustomerString =~ s/^(.*\s)(.+?\@.+?\..+?)(\s|)$/"$1" <$2>/;
@@ -176,2 +182,4 @@
             $CustomerString .= $entry->get_value($Self->{CustomerUserMap}->{$_}).' ';
+	    $CustomerString = utf8("$CustomerString");
+	    $CustomerString->latin1;
         }
@@ -226,2 +234,4 @@
         }
+	$Value = utf8("$Value");
+	$Value = $Value->latin1;
         $Data{$Entry->[0]} = $Value;

well, I'll try out your mappings. thanks!

btw: i removed LDAPNew.pl and otrs is still working. so it might not to be used in 1.2.2.

-- 
Liebe Gruesse, with best regards
Stephan Lauffer

[ Pedagogical University Freiburg - Germany ]
[ http://www.ph-freiburg.de/zik/            ]
[ Fon/ Fax: +49 761 682 -459/ -486          ]

    