Hello Volker, please do not mistake me with Robert Kehl (which comes from OTRS) :). I'm not a developer of OTRS, just a user, so CVS is out of my scope. I just wanted to add comments and emphasize that this is a good feature, especially if you use the old tickets as basis to find solutions for problems faster and identify known problems with their corresponding solution (problem lifecycle). Bye Robert Heinzman Volker Maibaum wrote:
Hi Robert,
as I'm still a beginner what concerns Perl and I only know the basics, I have choosen the most simple way and that was putting the files in the fs. Besides we also have our Tickets stored in the fs and therefore the otrs data is not in one place anyway.
As many others, I am not familiar with CVS and in addition to this I am behind a firewall which probably doesn't allow the access to your cvs-System. So I'm not sure how to provide the Code in a proper way.
If someone knows a good way, I will work the Code over again to make it fit to the quality of the rest of the otrs code.
regards,
Volker