Hi Brad, thanks for using the dev mailing list for cvs questions. I fixed it. Use the current cvs version and it will work. -Martin On Fri, Dec 12, 2003 at 03:40:49PM -0800, Serpent wrote:
I downloaded the latest CVS due to it handling Customer User's and Groups more securely. I wanted to only allow specific customers to post to specific Queue's via the customer.pl script. This seems to work up until the customer tries to post a new ticket. Here is my configuration:
Groups: ----------------- HVL admin stats users
All are valid.
Queue: ----------------------- Name: HVL Sub-Queue of: - Group: HVL valid: valid
Customer User: ------------------------ Login: fred CustomerID: 1 Valid: valid
Customer User <-> Groups: ---------------------------------- HVL: RW
When I select "RW" then click on his account again under the Customer Groups it has a check mark in both "RO" and "RW". I looked in the database under the group_customer_user table and see the permission_values is set to a 1 on group_id 4 (which is HVL) for permission_key of "rw". And nothing on "ro". So that must be a bug in the code. However when I login to the customer.pl and try to create a new ticket it says permission denied. I even gave him full "rw" access to all the groups.
While writing this e-mail I just noticed a error in my System Log. It is as follows: Fri Dec 12 17:08:40 2003 error OTRS-CGI-10 Need TicketID!
This seems to occur everytime he tries to create a new ticket. So this appears to be the real problem. Any help appreciated.
Thank you, Brad Dameron
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