Below, you can see the "system
(email-external)&quot; and <br>&quot;system (email-notification-ext)&quot;
entries in the ticket history.<br>I found this confusing for the customers. I try to turn
them off.<br>So that the tree show only customer&#39;s and agent&#39;s
messages and not<br>the system&#39;s messages. But I still want to
receive the<br>notification email. I can&#39;t find any way to configure this.<br>So I think I have to modify the source? Any idea?<br><br><table border="0" cellpadding="3" cellspacing="0" width="100%">
	<col width="128*">
	<col width="128*">
	<tbody><tr>
		<td width="50%">
			<p>Zoom Ticket : 1000172 
			</p>
		</td>
		<td width="50%">
			<p>Age: 6 minutes 
			</p>
		</td>
	</tr>
</tbody></table>
<table border="0" cellpadding="3" cellspacing="0" width="100%">
	<col width="179*">
	<col width="77*">
	<tbody><tr>
		<td width="70%">
			<p>Print 
			</p>
		</td>
		<td width="30%">
			<p>Created: 10/15/2007 15:41:52 
			</p>
		</td>
	</tr>
</tbody></table>
<table border="0" cellpadding="2" cellspacing="0" width="100%">
	<col width="2*">
	<col width="43*">
	<col width="208*">
	<col width="2*">
	<tbody><tr>
		<td colspan="4" valign="top" width="100%">
			<p><a name="st"></a>&nbsp;&nbsp;&nbsp;&nbsp; |--&gt; customer
			(webrequest) 10/15/2007 15:41:52<br>&nbsp;&nbsp;&nbsp;&nbsp;
			|--&gt;customer (webrequest) 10/15/2007 15:42:37<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
			|--&gt;<span style="font-weight: bold;">system (email-external)</span> 10/15/2007 15:42:37<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
			|--&gt;&gt;&gt; <span style="font-weight: bold;">system (email-notification-ext)</span> 10/15/2007
			15:42:39</p>
			<hr>
		</td>
	</tr>
	<tr>
		<td rowspan="3" valign="top" width="1%">
			<p><br>
			</p>
		</td>
		<td width="17%">
			<p>From:</p>
		</td>
		<td width="81%">
			<p>Callcenter OpenOffice.org &lt;<a href="mailto:2020@nectec.or.th">2020@nectec.or.th</a>&gt;</p>
		</td>
		<td rowspan="3" valign="top" width="1%">
			<p><br>
			</p>
		</td>
	</tr>
	<tr>
		<td width="17%">
			<p>To:</p>
		</td>
		<td width="81%">
			<p><a href="mailto:samphan@osdev.co.th">samphan@osdev.co.th</a></p>
		</td>
	</tr>
	<tr>
		<td width="17%">
			<p>Subject:</p>
		</td>
		<td width="81%">
			<p>Re: [Ticket 1000172] New State &quot;open&quot;!</p>
		</td>
	</tr>
	<tr>
		<td colspan="4" valign="top" width="100%">
			<pre class="western">*** THIS IS JUST A NOTE ***</pre>
		</td>
	</tr>
</tbody></table>

-- <br>_/|\_ Samphan Raruenrom. Open Source Development Co., Ltd.<br>Tel: +66 38 311816, Fax: +66 38 773128, <a href="http://www.osdev.co.th/" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">http://www.osdev.co.th/
</a>