There you have your problem. OTRS minimizes the JS and CSS Files, these
files are generated via local scripts, each per machine. It's the same for
the cache files and scripts. You can't yours simply load balance OTRS.
There are several steps you have to look after.
Regards
On Wednesday, April 8, 2015, Ali Umair
My otrs application run on single node fine, but when run otrs application on nodes two nodes for load balancing, after that i am getting this exception on login page. I try to execute script of deletecache, loadcache and rebuild config but error is still persist...
Ali
On 4/8/2015 12:34 PM, Renee B wrote:
Did you upgrade your OTRS or is it the initial installation?
On 08.04.2015 07:57, Ali Umair wrote:
Hi,
- Browser *(Client Browser firfox and chrome)* - OS *(Client browser linx and OTRS running on Linux)* - OTRS Version *(3.0.6)* - What Host (Linux, Win) *Host is linux* - Webserver *(Apache)* - Is anything in the logs (apache / nginx error log) and OTRS Log that maybe related to you action - when does the error occur? * When i hit on Login page.... Too Old browser message displayed and on alert bo javascript message displayed of "*TypeError: Cannot call method 'Init' of undefined*" in common JS file
In error log:*
[Sat Mar 28 23:44:11 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/skins/Agent/default/css-cache/CommonCSS_f0d8130800dc2d7b6a226b692b4a8776.css, referer:https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Sub... [Sat Mar 28 23:44:13 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js, referer:https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Sub... [Sat Mar 28 23:44:22 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js, referer: https://support.innovative-pk.com/otrs/index.pl
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*Best Regards*
*Ali Umair *