[dev] Agent name in From field

Hi, Attached is a patch against OTRS 2.2 BETA 2 (latest from CVS) that adds a new option. ComposeFromAgentName (Ticket::Frontend::ComposeFromAgentName) allows replacing the address "realname", specified under "Email Addresses" in the Admin interface, by then Agent name in the "From" field when answering tickets. Basically, if you have an address configured like this in OTRS, and assigned to some queue: Name: support@some-company.com Realname: Tech Support Usually when your agents answer some ticket the "From" field in the email message will look like: Tech Support With this patch, when ComposeFromAgentName is set, the above is changed to: John Doe Where John Doe is the name of the agent who answered the ticket. Hopefully this will be useful to other peoples as well Regards, Simon