Hi Dan, On 12/28/2013 04:44 PM, Dan Stover wrote:
I am running OTRS 3.2.7 and have a beta system running at the same time. A while back, I ran into an issue on the live system where, when a user selects an item from a dynamic field drop down list, an Ajax communications error is generated. This does not happen on the beta system on the same virtual machine.
Could you please be more specific? What's that error message? If you do it in firefox with firebug enabled, what does the "Net" tab show? Are there any error messages in the log? FWIW I could imagine that an incomplete user record in the database causes server-side errors, and that would explain why you don't see the same error in beta (which hopefully uses a different database).
It appears to be related to the following call in AgentTicketProcess.pm but is endemic through the entire live system (only with drop down lists and multiselect boxes);
my $JSON = $Self->{LayoutObject}->BuildSelectionJSON( [@JSONCollector] );
Any advice would be appreciated. Thanks…Dan.
Cheers, Moritz