I hate to sound like a broken record, but is there any update on when the patches to fix line wrapping and PostgreSQL support will be fully applied? http://bugs.otrs.org/show_bug.cgi?id=526 http://bugs.otrs.org/show_bug.cgi?id=518 As a reminder, currently OTRS doesn't handle line wrapping properly (especially with browsers that use variable width fonts for textareas like Safari), and PostgreSQL installations that have more than a few tens of thousands of tickets are almost unusable due to slow speed caused by type mismatches in the PostgreSQL schema. The patches I submitted just before the release of 1.3 fully fix these problems, but still have not been applied to CVS (parts of the 526 patch have been applied, but not all of it, so some line wrapping problems still exist). -- Robert L Mathews, Tiger Technologies http://www.tigertech.net/ "Ignorance more frequently begets confidence than does knowledge." -- Darwin