Thx for the reply! It works just fine now. I would also like to get a list of all the customers, i've tried with CustomerIDs but all i get there is customer logins. I need the actual CustomerIDs. The one from `customer_id`. Which function can i use? Btw why is aren't there a table called `customers` where you could store the customers and let the customer_user.customer_id have a reference to this table? This is great when you integrate otrs with other software like CRM systems. Plus you could add some info about the customer (the address of the firm. primary contact, etc. ) and let the info in customer_user only be about the actual user. regards, safl Martin Edenhofer wrote:
Hi Simon,
Simon A. F. Lund wrote:
I'm trying to write my own module in order to make a different queueview. I have a simple question to the function TicketSearch. I wan't to get all tickets from a customer should't this be correct:
@ViewableTickets = $Self->{TicketObject}->TicketSearch( Result => 'ARRAY', Limit => 100, CustomerID => 'Customer A/S', StateIDs => [1,2,3,4,5,6,7,8,9], );
Thing is it doesn't work i can only get tickets out if i specify: CustomerUserID => 'loginname', CustomerID seems to have no effect.
But i do not wish to do this since i have multiple logins for one customer and only specifying the user won't give me all tickets from that customer.
CustomerID as STRING or as ARRAY sould work fine. But if you use PostgeSQL and OTRS 1.3 the CustomerID is casesensitiv.
Anyway, you also need to add
UserID => $Self->{UserID},
because TicketSearch() need to know what user is looking for tickets.
regards, Simon
Martin
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