Hi Richard, On Mon, Jan 26, 2004 at 09:35:17AM +0100, Yann RICHARD wrote:
Hi,
I need to develop some things in OTRS and I would like your opinion about the time I spend to do that. I want to develop:
- add a permanent fields who have a statics value extracted from an LDAP dir. (ie: I want to add the 'administrative entity' who have send the ticket.) - I would like to build stats: - % per queue. - % per entity who demand and per queue - for each entity: - % per queue.
I'm not sure what you want to do. You want stats about tickets per queue.... I would say, take this picture ftp://ftp.otrs.org/pub/otrs/misc/otrs-1.1-database.png and you should get any infos.
Yann Richard o--------------------------------------------------------------o | Yann Richard | | GPG FingerPrint: | .oO| A2F4 1EFB 66B6 65F8 1093 E11A 3E0A 9DF6 72E7 DE9E | `--------------------------------------------------------------o
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