Hello,

I am new to OTRS and am using version 2.4.5.  I'm trying to include presence information in the AgentTicketZoom.dtl template from our Instant messaging system in OTRS.  But I can't figure out how to pass the information from our customer backend to the AgentTicketZoom.dtl template. 

$Self->{CustomerUser2}

                Map => [

                [ 'ImId', 'UserName', 'sAMAccountName',              1, 0, 'var', '', 0  ],

        ],

I need to get the source image from <img src=http://openfire:9090/plugins/presence/status?jid=$QData{UserName"}@openfire">

This currently works for the ticket owner using <img src="http://openfire:9090/plugins/presence/status?jid=$QData{"UserLogin"}@openfire">

Any help would be apprciated