
It turned out to be just another silly mistake in our setup. Thanks. On 05/Apr/2018 08:51, Martin Gruner wrote:
Hello Ismael,
can you give more detail about what you did and what didn’t work, please?
Best regards,
Martin Gruner Team Lead R&D
OTRS AG Bahnhofplatz 1a 94315 Straubing
T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/
Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel
____________________________________________________
OTRS Business Solution™ 6 – Organisation. Sicherheit. Kommunikation. Struktur. – Flexible Lösungen für Erfolg im Unternehmen Link: https://www.otrs.com/?lang=de&utm_id=1032
Mehr Infos: + Lösung: https://www.otrs.com/produkte/?lang=de&utm_id=1033 + Success Stories: https://www.otrs.com/kunden/success-stories/?lang=de&utm_id=1034 + Trainings: https://www.otrs.com/public-otrs-trainings/?lang=de&utm_id=1035
Am 04.04.2018 um 21:44 schrieb Ismael Luceno
: I'm not sure it was clear, so I'm rephrasing: I've written a customer module, but it's loading the Agent skin, and I don't see a way to choose between those, so I'm guessing I did something wrong but can't figure out what...
On 04/Apr/2018 16:30, Ismael Luceno wrote:
On 04/Apr/2018 10:24, Martin Gruner wrote:
Hello Ismael,
the files you added are already there in 000-Framework and will thus have no effect on the final list. Adding new files should work though. The files need to be present in the currently selected skin (or as a fallback in the »default« skin).
Thanks!
It's so frustrating when you know it's something silly but yet you keep missing it... I somehow couldn't connect what I've read with what was going on. IIRC, files in "default" are read first, then the custom skin.
On top of that I'm having another issue, which is I can't seem to find the way to select between the Customer and Agent skins in my modules; surely I missed it while skimming through the documentation...
Best regards. _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/mailman/listinfo/dev
-- Ismael Luceno http://iodev.co.uk/ _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/mailman/listinfo/dev
_______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/mailman/listinfo/dev
-- Ismael Luceno http://iodev.co.uk/