Hi Robert, this sounds pretty much like an environment issue. Please have a look at http://bugs.otrs.org/show_bug.cgi?id=8533 and the commits referenced there. Maybe this helps to debug the issue further. Regards, mg Am 24.04.14 16:13, schrieb Robert Bunker:
Any advice would be appreciated, thank you.
Context: OTRS 3.3.6 installation from source: https://otrs.github.io/doc/manual/admin/3.3/en/html/manual-installation-of-o... Installing on an AWS server: Amazon Linux AMI (PV) 2014.03.1 - ami-fb8e9292 (64-bit)
Problem: "Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl" is failing when executing in /etc/httpd/conf.d/otrs.conf
Please note the line numbers referenced for some of the files may be off due to some debugging code I had added.
From: /var/log/httpd/error_log [Thu Apr 24 13:50:45.854980 2014] [perl:error] [pid 2602] Cannot find current script '/opt/' at /usr/share/perl5/FindBin.pm line 181. BEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 181. Compilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 29. BEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 29. Compilation failed in require at (eval 7) line 2. ...propagated at /usr/share/perl5/base.pm line 84. BEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 99. Compilation failed in require at /opt/otrs/scripts/apache2-perl-startup.pl line 69. BEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 69. Compilation failed in require at (eval 2) line 1. [Thu Apr 24 13:50:45.855024 2014] [perl:error] [pid 2602] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server ip-XX-XXX-XX-XXX.ec2.internal:0, exiting...
From: stacktrace code inserted into /usr/share/perl5/FindBin.pm Trace begun at /usr/share/perl5/FindBin.pm line 113 FindBin::init at /usr/share/perl5/FindBin.pm line 181 FindBin::BEGIN at /usr/share/perl5/FindBin.pm line 181 eval {...} at /usr/share/perl5/FindBin.pm line 181 require FindBin.pm at /opt/otrs/Kernel/Config/Defaults.pm line 29 Kernel::Config::Defaults::BEGIN at /usr/share/perl5/FindBin.pm line 181 eval {...} at /usr/share/perl5/FindBin.pm line 181 require Kernel/Config/Defaults.pm at (eval 7) line 2 eval 'require Kernel::Config::Defaults ;' at /usr/share/perl5/base.pm line 81 base::import('base', 'Kernel::Config::Defaults') called at /opt/otrs/Kernel/Config.pm line 99 Kernel::Config::BEGIN at /usr/share/perl5/FindBin.pm line 181 eval {...} at /usr/share/perl5/FindBin.pm line 181 require Kernel/Config.pm at /opt/otrs/scripts/apache2-perl-startup.pl line 69 main::BEGIN at /usr/share/perl5/FindBin.pm line 181 eval {...} at /usr/share/perl5/FindBin.pm line 181 require /opt/otrs/scripts/apache2-perl-startup.pl at (eval 2) line 1 eval 'require q^@/opt/otrs/scripts/apache2-perl-startup.pl^@ ;' at /usr/share/perl5/FindBin.pm line 181
From: some debugging code inserted into /usr/share/perl5/FindBin.pm START INIT /usr/share/perl5/FindBin.pm Thu Apr 24 13:53:41 UTC 2014 me - FindBin::init parent - FindBin::BEGIN script - /opt/
I can start up httpd and actually run OTRS if I disable mod_perl usage by altering the "<IfModule perl_module>" line in /etc/httpd/conf.d/otrs.conf to look for a module that does not exist. Version logged when starting: [Thu Apr 24 13:45:41.531835 2014] [mpm_prefork:notice] [pid 2530] AH00163: Apache/2.4.9 (Amazon) mod_perl/2.0.7 Perl/v5.16.3 configured -- resuming normal operations
That was actually my initial install and I did not notice mod_perl wasn't being used until after installing and noticing the CGI accelerator was not active in the '/otrs/index.pl?Action=AdminServiceCenter' page. What I had to do was reference the module correctly in the otrs.conf: "<IfModule perl_module>". Once I did that I run into the problem I am describing now.
All instructions were adhered to and all prerequisites pass such as: /opt/otrs/bin/otrs.CheckModules.pl perl -cw /opt/otrs/bin/cgi-bin/index.pl perl -cw /opt/otrs/bin/cgi-bin/customer.pl perl -cw /opt/otrs/bin/otrs.PostMaster.pl
Does anyone have any advice or thoughts?
Here are the perl and httpd version info: ///////////////////////////////////// Summary of my perl5 (revision 5 version 16 subversion 3) configuration:
Platform: osname=linux, osvers=2.6.18-164.el5az00, archname=x86_64-linux-thread-multi uname='linux gobi-build-31002.sea31.amazon.com 2.6.18-164.el5az00 #1 smp tue sep 15 14:19:07 edt 2009 x86_64 x86_64 x86_64 gnulinux ' config_args='-des -Doptimize=-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m64 -mtune=generic -Dccdlflags=-Wl,--enable-new-dtags -Dlddlflags=-shared -O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m64 -mtune=generic -DDEBUGGING=-g -Dversion=5.16.3 -Dmyhostname=localhost -Dperladmin=root@localhost -Dcc=gcc -Dcf_by=Red Hat, Inc. -Dprefix=/usr -Dvendorprefix=/usr -Dsiteprefix=/usr/local -Dsitelib=/usr/local/share/perl5 -Dsitearch=/usr/local/lib64/perl5 -Dprivlib=/usr/share/perl5 -Dvendorlib=/usr/share/perl5/vendor_perl -Darchlib=/usr/lib64/perl5 -Dvendorarch=/usr/lib64/perl5/vendor_perl -Darchname=x86_64-linux-thread-multi -Dlibpth=/usr/local/lib64 /lib64 /usr/lib64 -Duseshrplib -Dusethreads -Duseithreads -Dusedtrace=/usr/bin/dtrace -Duselargefiles -Dd_semctl_semun -Di_db -Ui_ndbm -Di_gdbm -Di_shadow -Di_syslog -Dman3ext=3pm -Duseperlio -Dinstallusrbinperl=n -Ubinco mp at5005 -Uversiononly -Dpager=/usr/bin/less -isr -Dd_gethostent_r_proto -Ud_endhostent_r_proto -Ud_sethostent_r_proto -Ud_endprotoent_r_proto -Ud_setprotoent_r_proto -Ud_endservent_r_proto -Ud_setservent_r_proto -Dscriptdir=/usr/bin -Dusesitecustomize' hint=recommended, useposix=true, d_sigaction=define useithreads=define, usemultiplicity=define useperlio=define, d_sfio=undef, uselargefiles=define, usesocks=undef use64bitint=define, use64bitall=define, uselongdouble=undef usemymalloc=n, bincompat5005=undef Compiler: cc='gcc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe -fstack-protector -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64', optimize='-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m64 -mtune=generic', cppflags='-D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe -fstack-protector -I/usr/local/include' ccversion='', gccversion='4.8.2 20131212 (Red Hat 4.8.2-7)', gccosandvers='' intsize=4, longsize=8, ptrsize=8, doublesize=8, byteorder=12345678 d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=16 ivtype='long', ivsize=8, nvtype='double', nvsize=8, Off_t='off_t', lseeksize=8 alignbytes=8, prototype=define Linker and Libraries: ld='gcc', ldflags =' -fstack-protector' libpth=/usr/local/lib64 /lib64 /usr/lib64 libs=-lresolv -lnsl -lgdbm -ldb -ldl -lm -lcrypt -lutil -lpthread -lc perllibs=-lresolv -lnsl -ldl -lm -lcrypt -lutil -lpthread -lc libc=, so=so, useshrplib=true, libperl=libperl.so gnulibc_version='2.17' Dynamic Linking: dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-Wl,--enable-new-dtags -Wl,-rpath,/usr/lib64/perl5/CORE' cccdlflags='-fPIC', lddlflags='-shared -O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m64 -mtune=generic '
Characteristics of this binary (from libperl): Compile-time options: HAS_TIMES MULTIPLICITY PERLIO_LAYERS PERL_DONT_CREATE_GVSV PERL_IMPLICIT_CONTEXT PERL_MALLOC_WRAP PERL_PRESERVE_IVUV USE_64_BIT_ALL USE_64_BIT_INT USE_ITHREADS USE_LARGE_FILES USE_LOCALE USE_LOCALE_COLLATE USE_LOCALE_CTYPE USE_LOCALE_NUMERIC USE_PERLIO USE_PERL_ATOF USE_REENTRANT_API USE_SITECUSTOMIZE Locally applied patches: Fedora Patch1: Removes date check, Fedora/RHEL specific Fedora Patch3: support for libdir64 Fedora Patch4: use libresolv instead of libbind Fedora Patch5: USE_MM_LD_RUN_PATH Fedora Patch6: Skip hostname tests, due to builders not being network capable Fedora Patch7: Dont run one io test due to random builder failures Fedora Patch9: Fix find2perl to translate ? glob properly (RT#113054) Fedora Patch10: Fix broken atof (RT#109318) Fedora Patch13: Clear $@ before "do" I/O error (RT#113730) Fedora Patch14: Do not truncate syscall() return value to 32 bits (RT#113980) Fedora Patch15: Override the Pod::Simple::parse_file (CPANRT#77530) Fedora Patch16: Do not leak with attribute on my variable (RT#114764) Fedora Patch17: Allow operator after numeric keyword argument (RT#105924) Fedora Patch18: Extend stack in File::Glob::glob, (RT#114984) Fedora Patch19: Do not crash when vivifying $| Fedora Patch20: Fix misparsing of maketext strings (CVE-2012-6329) Fedora Patch21: Add NAME headings to CPAN modules (CPANRT#73396) Fedora Patch22: Fix leaking tied hashes (RT#107000) [1] Fedora Patch23: Fix leaking tied hashes (RT#107000) [2] Fedora Patch24: Fix leaking tied hashes (RT#107000) [3] Fedora Patch25: Fix dead lock in PerlIO after fork from thread (RT#106212) Fedora Patch26: Make regexp safe in a signal handler (RT#114878) Fedora Patch27: Update h2ph(1) documentation (RT#117647) Fedora Patch28: Update pod2html(1) documentation (RT#117623) Built under linux Compiled at Apr 2 2014 18:13:49 @INC: /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . ///////////////////////////////////// Server version: Apache/2.4.9 (Amazon) Server built: Apr 1 2014 05:31:18 Server's Module Magic Number: 20120211:31 Server loaded: APR 1.5.0, APR-UTIL 1.4.1 Compiled using: APR 1.5.0, APR-UTIL 1.4.1 Architecture: 64-bit Server MPM: prefork threaded: no forked: yes (variable process count) Server compiled with.... -D APR_HAS_SENDFILE -D APR_HAS_MMAP -D APR_HAVE_IPV6 (IPv4-mapped addresses enabled) -D APR_USE_SYSVSEM_SERIALIZE -D APR_USE_PTHREAD_SERIALIZE -D SINGLE_LISTEN_UNSERIALIZED_ACCEPT -D APR_HAS_OTHER_CHILD -D AP_HAVE_RELIABLE_PIPED_LOGS -D DYNAMIC_MODULE_LIMIT=256 -D HTTPD_ROOT="/etc/httpd" -D SUEXEC_BIN="/usr/sbin/suexec" -D DEFAULT_PIDLOG="/var/run/httpd/httpd.pid" -D DEFAULT_SCOREBOARD="logs/apache_runtime_status" -D DEFAULT_ERRORLOG="logs/error_log" -D AP_TYPES_CONFIG_FILE="conf/mime.types" -D SERVER_CONFIG_FILE="conf/httpd.conf" _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
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