Thanks for your answer I was working all the weekend on other otrs problem. I have a question. How do I set the $ENV{REMOTE_USER} for using SSO?, my idea is to have multiple users in OTRS but with only one login that became for other web system, that has multiple users. Sorry if my question is not a good one but although I develop in many languages I 'm still a newbie in Perl until now. Best regards Adrián -----Mensaje original----- De: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] En nombre de Martin Edenhofer Enviado el: Saturday, April 17, 2004 9:53 AM Para: Development community of OTRS Asunto: Re: [dev] Fwd: Changing customers table Hi Adrian, On Fri, Apr 16, 2004 at 11:13:25PM +0200, Deccico Adrian wrote:
I need to integrate another web system with OTRS using only one login.
The first system is in one Linux server and the Otrs in a Windows 2000 Advanced Server.
The idea is the users starts in the first system and then use OTRS with the same login, I think in pass the login variables in the URL whe I call OTRS, but I need to authenticate OTRS with the Mysql tables of the first system.
My question is: I can do that in a easy way? How?
OTRS can handle SSO! .-) For example the HTTPBasicAuth auth module -=> http://doc.otrs.org/1.2/en/html/user-auth-backend.html#AEN743 This module takes the $ENV{REMOTE_USER} from your system and if the agent exists in OTRS then the agent is authenticated (no extra auth with uid and pw needed). PS: You also can write/modify the HTTPBasicAuth to use other SSO auth functions.
Adrián
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev