Hi list,
I would like to add variable on AgentCompose.pm.
I add a line as follows.
# --
# prepare signature
# --
$Data{Signature} = $Self->{QueueObject}->GetSignature(%Ticket);
foreach (qw(Signature Salutation)) {
$Data{$_} =~ s//$Self->{UserFirstname}/g;
$Data{$_} =~ s//$Self->{UserLastname}/g;
$Data{$_} =~ s//$Self->{UserID}/g;
$Data{$_} =~ s//$Self->{UserLogin}/g;
# added line
$Data{$_} =~ s//\[$TicketHook: $Ticket{TicketNumber}\]/g;
It works well for me.
My question is why these variables below are not supported on AgentCompose.pm?
Another question is ; Can we use these variables in admin response edit form?
I mean it should be same as auto-response edit form. Am I wrong?
Thank you.
Shozo
