On Tuesday, November 25, 2003 3:39 PM
Jon Grov
- Relationships between tickets (e.g. "dependencies" - that ticket A depends on ticket B to be resolved). - The opportunity to associate keywords/metadata with tickets (this would of course also affect the search-interface).
You may somewhat "chain" tickets together using the freetext fields and/or customerIds, however, there is currently no possibility to let them depend on each other, nor their states.
- Of lesser importance is the possibility to associate several attachments to tickets and responses in the web-interface - is this as trivial as we hope?
Yes, simply create them via the admin interface: http://localhost/otrs/index.pl?Action=AdminAttachment and assign them to the specific responses: http://localhost/otrs/index.pl?Action=AdminResponseAttachment which in turn are assigned to your queues: http://localhost/otrs/index.pl?Action=AdminQueueResponses hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388