Hi Jm, On Wed, Nov 05, 2003 at 03:45:42PM -0800, Jm Valera wrote:
I was thinking of making OTRS into an XML-RPC client that communicated to an XML-RPC server on our CRM application.
Now that I think about it, implementing an XML-RPC server into OTRS could produce many positive benefits.
XML-RPC may be simple to integrate. The difficulty will be in writing an authentication scheme to provide access control of XML-RPC clients. This may not be a big problem since you have an existing user authentication & session management system and which may be adapted.
I have a few pending projects that need attention, but I could provide code samples over the next few days.
Fine! :-))
- Jm
Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388