Hi Maric, On Feb 26, 2009, at 08:53 , ml@bortal.de wrote:
we would like to have a customer assigned to a ticket at all time.
I asked the German mailing list, but i seem to be unklucky: http://lists.otrs.org/pipermail/otrs-de/2009-February/010884.html
Now i started to patch OTRS to include the Fields. I simply added the Fields to the form. Now i simply need to know how to save the CustomerID field.
E.g. when submitting AgentTicketCompose, where do i have to look in the code to add/update the CustomerID Field in the ticket?
For Ticket creation you neet to look into Kernel/Output/HTML/Standard/ AgentTicketPhone.dtl -=> Just see for the "Subject" field, you can do this 1:1 for the CustomerID field. -Martin -- ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Address of record: Bad Homburg Local Court: Bad Homburg, HRB 10751 Tax number: 003/240/97505 Chairman of the Supervisory Board: Burchard Steinbild Executive Board: André Mindermann (CEO), Martin Edenhofer NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/