
Hi Santini, hi Darko, On Apr 3, 2009, at 10:09 , Palic, Darko wrote:
I was a coach of a student research project for connecting OTRS to our Java application. http://www.mail-archive.com/dev@otrs.org/msg01859.html
The conclusion of the work is, that OTRS uses a prorietary SOAP solution. It has nothing to do with the webservice standard! Matter- of-fact is, that we had to implement our own OTRS-SOAP client. Our tries to define a WSDL for the needed OTRS services failed. The cause was the very unusual way to communicate with the OTRS- Webservice. E.g. you have to do multiple SOAP-calls to get one business transaction...
OTRS is using the perl standard SOAP module SOAP::Lite (http://search.cpan.org/~mkutter/SOAP-Lite-0.710.08/lib/OldDocs/SOAP/Lite.pm ). This is also used for Perls Salesforce oder SAP SOAP communication. So I would say this is no prorietary SOAP solution. :) There is also a other solution which is using OTRS and Java via a SOAP interface. See als http://www.opennms.org/index.php/OTRS_Integration But true, there is currently no WSDL file for the OTRS core API (http://dev.otrs.org/ ) but you could without. @Santini: Maybe you can explain what you want to do and we can look for an example integration. What do you mean? -Martin -- ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Address of record: Bad Homburg Local Court: Bad Homburg, HRB 10751 Tax number: 003/240/97505 Chairman of the Supervisory Board: Burchard Steinbild Executive Board: André Mindermann (CEO), Martin Edenhofer NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/