Hi, Am 24.07.2010 17:43, schrieb Kiffin Gish:
Yes indeed this is a possible solution. However, I want to search on the telephone number only and limited to the duration of the call.
OK, this is some new information. Condition 1 could be met easily by adding an additional customer backend configuration with only one search field (phone) [1]. Condition 2 requires a more sophisticated solution and somehow depends on how the duration of the call is defined and meassured (automatically), regards, Torsten [1] Alternatively a similar function is implemented in KIX4OTRS (f.k.a. OTRS::CiCS) - it allows to configure "further search fields" which appear as separate inputs for customer user search - right now only in a customer history module (AgentCustomerHistory), but not in AgentTicketPhone or AgentTicketEmail. -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de