Hi Bob, Bob Smith wrote:
Yes, the date/time format should be configurable to a user, I mean each
user
should have their own preference of how time and date is represented in teh system Imagine an american and a Swede working on the same system but at different places in the world, the american in america, and the swede in sweden. using the same otrs somplace on the net. they both have different locales but the system locale ( as now ) defines the date/time format .Thus this is an issue which should be configurable as a user property.
Which raises a new question:if the date/time property is a property of the user, then the language is too. Suggestion:make locale a property of the user, not the system.
Maybe I do not understand you correctly but the language is a property of the user (can be set in the user's Preferences screen) and hence is the date/time format as it is part of the language translation. I would expect that the Swedish agent wants to use the Swedish layout; of course if he or she want to work in the Swedish language but with an American date/time format then it becomes a different issue. Whether settings like the date/time format should be part of the language translation is of course debatable but then you get into a far more principle discussion. I think for the time being the developers made the right choice by making it part of the translation. Regards, Tom