You can save your customized template as

Custom/Kernel/Output/HTML/Standard/AgentTicketPhone.dtl

All files (modules and templates) in Custom/Kernel/ have a higher "precendence" than those in Kernel/

- Renée

On 02.07.2014 16:13, Jon Legarrea Oteiza wrote:
Hi,

I upgrade to OTRS 3.3.8 and configure with ITSM and
made a manual change that I used to make to  Kernel/Output/HTML/Standard/AgentTicketPhone.dtl

now gives me an error in the ITSMIncidentProblemManagement package.

There is a possibility to disable checking for that file, or I am thinking maybe I can do a package with my changes that overwrite that file, can this hypothetical package solve my problems? Do it need ITSMIncidentProblemManagement package as dependence?

Jon






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