Hi everybody, I just installed OTRS 2.2 beta 4. One of the reasons for choosing OTRS was the new 2.2 feature "native ticket types". Quoting the documentation (http://doc.otrs.org/2.2/en/html/x48.html#new-features-of-2.2): "Support of native ticket types: Ticket types can now be managed over the admin interface. You do not longer need to use ticket free text field for this purpose. Installations which already use a ticket free text field for ticket type classification do not need to migrate. This feature will also be shown in zoom and print view for agents and customers and can be changed via the agent interface." I didn't found anything else about this in the documentation or in the webinterface. The only thing I found was an unanswered question from May 2007 (http://www.mail-archive.com/otrs@otrs.org/msg17660.html). Could somebody point me in the right direction how to configure and use native ticket types? Thanks in advance, gerhard -------------------------------------------- Thus spake the master programmer: "Though a program be but three lines long, someday it will have to be maintained." Gerhard Weber Systementwicklung --- Computer Manufaktur GmbH Reichenberger Str. 36 10999 Berlin Tel: +49 (30) 2124 895-0 Fax: +49 (30) 2124 895-40 g.weber@computer-manufaktur.de www.computer-manufaktur.de Geschäftsführer: Christian Gehrke Amtsgericht Berlin Charlottenburg HRB 75 996