14 Jan
2005
14 Jan
'05
6:14 a.m.
Jason Dixon wrote:
Hi Alessandro:
Here is a snippet that I just sent off-list to another user. I think I'll just paste it here rather than type it all again. :)
Some of our most exciting changes involved an "update" region on all TicketZoom views. This allows agents the ability to change queues, owners, users, priorities, etc., without ever leaving the Zoom view. We have also added the oft-requested ability to a) merge tickets (append all notes from one ticket to another and closing the former), and b) append notes (append a single article to another ticket).
I'm really interested to get more information on your merge/append tickets stuff. It's something that's really needed in OTRS. Cheers, Tom