After upgrading from 2.2 to 2.4 I have found that my old config for group permissions is no longer working. I had my postmaster queue in a group called postmaster, then 2 roles assigned to that group that only had read only access and move access. In the old version they could see the tickets and move them to a working queue. Now the tickets are not visible unless they have full RW what has changed? Disclaimer: This message (including any attachments) contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message. Any disclosure, copying, or distribution of this message, or taking any action based on it is strictly prohibited.