12 Mar
2007
12 Mar
'07
8:44 p.m.
On 3/12/07, Richard Hinkamp - BeSite
I agree they don't seem too eager to try to reproduce the problem. As you volunteer to give the necessary feedback so they can try the reproduce, I really think they should at least try that.
Especially since I have a long track record of troubleshooting OTRS, in particular PostgreSQL issues on new releases (which I suspect this is).
Looking for an other ticketing system because of this, seems like over reacting....
It's good to be aware of what options are out there, and I haven't looked at the alternatives in a long time. Bryan