[dev] The To-Field

Hi there, I defined some e-mail-addresses and assigned them to only one queue. When I now want to create a new ticket in either 'new ticket' (customer) or 'phone view' (agent), I can only choose one e-mail-address in the to-field. Is this a known problem? Or do I have to create a queue for each e-mail-address? Another question is, where the select-box is build? In CustomerMessageNew.dtl and AgentPhoneNew.dtl I only found $data('ToStrg') Hope you can help me! Thanks in advance! Tobias