Hi Christian, On Sep 1, 2008, at 15:42 , ch po wrote:
how can I add some features to the sources of the living version of otrs? In this particular case I have extended Kernel/System/Ticket.pm to include a parameter OldState on the call to TicketEventHandlerPost because I have seen no other easy way to handle different actions on the same new state but different old states. Also I have added a TicketFreeTime<X>OlderNow To TicketSearch so I have not to first build the string-date for the actual time in generic agent if I want to have FreeTime as timer.
Sounds interesting! ;) a) TicketEventHandlerPost & additional option attributes -=> Currently it's not done at all to give dedicated params based on event to TicketEventHandlerPost() to keep a clear (always the same) API. So at the current state I would not say that it's a good choose to do so. b) TicketFreeTime<X>OlderNow sounds good, can you post it on the list? Greetings, -Martin -- ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Address of record: Bad Homburg Local Court: Bad Homburg, HRB 10751 Tax number: 003/240/97505 Chairman: Burchard Steinbild Chief Executive Officer: André Mindermann