Am 19.08.2010 12:29, schrieb Martin Edenhofer:
Hi Thomas,
On 19.08.2010, at 12:17, Thomas Kaltenbrunner wrote:
please see the HTML developer manual on doc.otrs.org (this also has infos about package building) and the API reference on dev.otrs.org.
Ups. A very good intro and I did not find it :-[ Since there is no document for the neweset version, can you or someone else point out the mayor changes in architecture and API from 2.4 to 3?
The developmer manual for OTRS 3.0 is online (but not listed in the nav bar right now). -> http://doc.otrs.org/developer/3.0/en/html/
Thank you.
The major change is the completely new interface (moved from html with table layout to clean markup and css).
Regarding Perl-API, some small changes, but almost compatible to OTRS 2.x
PS: Can you point me out what you want to create/change? So I can write you what steps you need to go.
I want implement a function to send a summary of the ticket to an email receiver. At the moment I am in a very early stage and try to get into the architecture of the system and find a starting point. I think I will first have a deeper look into the docs and then start with the package example. Thomas
-Martin
This should definitely be implemented as a package, without changing any of the core OTRS files.
OK.
Thanks
Gruß Thomas
Am 18.08.10 16:35, schrieb Thomas Kaltenbrunner:
Hello,
before I get lost in the source, it would help if I could get some basic infos. Can somebody give me a very short intro to the architecture of otrs 3?
I want to add a new ticket function - something like "Send summary of ticket". Can/Should this be implemented as a package?
Is there somewhere a discription how to create a package?
Thanks Thomas Kaltenbrunner
Blog: http://edenhofer.de/
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