Hi list,
I have been working on an addition to OTRS. The addition
was to have an approval list so managers can read over emails before they are
sent to clients. This addition included the ability to save drafts of emails. I
am working on the saving as draft part and I believe it is almost working but there
are issues getting the article id from in the file AgentTicketEdit.pm and using
it in the method Article->ArticleSave().
I know the ArticleID exists somewhere, because I can
display it in the AgentTicketEdit.dtl file using $Data{“ArticleID”}
on line 107. I am unsure how to access it in the AgentTicketEdit.pm file on
line 674, I have tried many methods including $Param{AriticleID},
Self->{ArticleID} $Data{“ArticleID”} but nothing seems to be
correct.
Does anyone know how to get the ArticleID in the
AgentTicketEdit.pm file that the AgentTicketEdit.dtl file is accessing?
Any help is greatly appreciated. My source code files
have been attached.
Thank you!
Canadian Resident Matching Service
613.237.0075 ext. 241
(Toll free) 877.CARMS.42
www.carms.ca
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