Hallo. In my opinion there is absolutely nothing unfriendly. Its just not reproducible for them. By thwe way. The developpers dont have to give support. For proffesional support you can mail sales@otrs.com. Nevermind. I can reproduce your problem with OTRS 2.1.6 an will add my infos to your bug report. -- Mit freundlichen Grüßen André Bauer System: Ubuntu 6.06.1/Apache 2.0.55-MOD_PERL/MySQL 5.0.21/OTRS 2.1.5 ============================================ BF> Based on my recent experience with trying to get help with bug 1351 BF> (http://bugs.otrs.org/show_bug.cgi?id=1351) it would appear that OTRS BF> developers are no longer interested in working with people who are BF> experiencing problems. BF> Given the amount of time I've put into troubleshooting, supporting, BF> and advocating for this project over the years I find this attitude BF> extremely disappointing. BF> If anyone has any recommendations for other open source ticket systems BF> to look at (not RT), please send me private email. BF> Thanks, BF> Bryan BF> _______________________________________________ BF> OTRS mailing list: dev - Webpage: http://otrs.org/ BF> Archive: http://lists.otrs.org/pipermail/dev BF> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev