I see. I'm working on adding the functionality to the AgentTicketZoom to see FreeText fields (pulldown menus) in order to be able to change them within that view. I suppose this isn't their intended use, however, has anyone attempted this before? As I'm using FreeText fields for categorization I think it would be more effective to be able to do this in AgentTicketZoom. 

On Thu, Jul 1, 2010 at 3:57 AM, Martin Edenhofer <martin@otrs.org> wrote:
Hi Lukasz,

I think you misunderstood one thing different. In AgentTicketZoom you only "see" ticket free text fields if they are filled. 

With other word's you need to use a "ticket action" to change ticket attributes (to change ticket free text fields, you need to enable this via SysConfig for each screen separately). In AgentTicketZoom you only can view them.

Anything more? :)

-Martin

On 28.06.2010, at 20:36, Lukasz Hadyna wrote:

 
I’m having some problems with displaying the FreeText fields within TicketZoom.
 
I’ve enabled them using Sysconfig in Ticket -> Core::TicketFreeText by checking the appropriate boxes (enabled TicketFreeKey1, TicketFreeText1, TicketFreeText1::DefaultSelection) and then edited AgentTicketZoom.dtl removing the # which comments out lines 397 to 409 (<dtl:block:TicketFreeText1>).
 
Is there any further steps that are required to show the TicketFreeText dropdown menu on the TicketZoom View? I’ve noticed that some view’s require ACL to be set up in order to activate the TicketFreeText within them for example  Ticket::Frontend::AgentTicketOwner###TicketFreeText. Is there something similar for Frontend::Agent::Ticket::ViewZoom ?
 
I’m aware of ViewFreeText, however I really wanted to be able to see FreeText from within the TicketZoom View.
 
Thanks a lot,
 
Lukasz


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