Hi Renê, On Apr 6, 2009, at 22:50 , Renê Boaventura Jr wrote:
I’m planning a implementation of OTRS and to do this, I need to know a list of activities and standard procedures. Somebody can help me?
What do you mean "list of activities and standard procedures"? Standard procedures for implementation questions? Or for standard development procedures? Greetings, -Martin -- ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Address of record: Bad Homburg Local Court: Bad Homburg, HRB 10751 Tax number: 003/240/97505 Chairman of the Supervisory Board: Burchard Steinbild Executive Board: André Mindermann (CEO), Martin Edenhofer NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/