Hello,

Some weeks ago, a customer complained that OTRS rich text editor didn’t work, it didn’t load.

I realized that it happened to all the user with catalan as their language. I decided to remove the language while I studied what was happening.

I found a bug which was, more or less, what was happening to us: http://bugs.otrs.org/show_bug.cgi?id=8024

Doing some tests (), I realized that CKEditor didn’t load with some UserLanguage. Comparing CKEditr and OTRS lang dirs, I realized that it failed when the language name was different between OTRS and CKEditor. In our case, catalan was ‘ca’ in CKEditor but ‘ct’ in OTRS.

I discovered, googling for language codes, the standard ISO 639, a standardized nomenclature used to classify all known languages. CKEditor was following this code, but OTRS not.

So, here’s my question: Is OTRS following any language code? If not, why it is not following ISO 639?

Juan Clavero Almirón