Thanks guys! Here is my code, but… it’s not working. This is my first ACL so I took the one on the manual, paste it on the Config.pm but nothing happens (Just for testing purposes, if this works then I can tell the ACL to prevent the other states from showing on the Next Ticket State List).
$Self->{TicketAcl}->{'1-hide-states'} = {
# match properties
Properties => {
# the used frontend module
Frontend => {
Action => ['AgentTicketPhone'],
},
# current ticket match properties (match always)
},
# return possible options
PossibleNot => {
# possible ticket options
Ticket => {
State => ['closed successful'],
},
},
};
I’m wondering if the Config.pm is the only file I have to modify.
From: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] On Behalf Of Rafa Quiñonero Figuerola
Sent: martes, 27 de agosto de 2013 03:22 a.m.
To: Development community of OTRS
Subject: Re: [dev] How to show only one ticket state
Yes, try it with the ACL, if you don't get it working send the code here and we'll take a look. We have used many ACLs for our system.
2013/8/27 Jan Řežab <honza@rezab.eu>
Try this http://doc.otrs.org/3.0/en/html/acl.html.
Kind regards
Jan
2013/8/27 Guillermo Alberto Rosas Pereira <guillermo.rosas@softtek.com>