4 Apr
2006
4 Apr
'06
12:18 p.m.
Hello KartheK, On Di, Apr 04, 2006 at 12:17:02 +0100, KartheeK wrote:
I am in the process of understanding the way how emails are generated to customers i.e Customer State Notify, Customer Move Notify . Can sombody give me a hint might trigger these mails?
Please take a look into Kernel/System/Ticket/Article.pm. There you'll find the SendCustomerNotification sub. Also Kernel/System/Notification.pm might help you.
KartheeK
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