Hi, I changed AgentTicketSearch to alow search for the ticktnumber with leading TicketHook. Maybe others need this too. Regards Christian *** ../otrs-2.4.0_beta5/Kernel/Modules/AgentTicketSearch.pm 2009-07-07 17:45:19.000000000 +0200 --- ../otrs-2.4.0_beta5_cp/Kernel/Modules/AgentTicketSearch.pm 2009-07-16 18:03:12.000000000 +0200 *************** *** 228,233 **** --- 228,240 ---- $GetParam{$_} =~ s/\s+$//g; $GetParam{$_} =~ s/^\s+//g; } + # remove the tickethook from ticketnumber + if ( $_ eq 'TicketNumber' ) { + my $TicketHook = $Self->{ConfigObject}->Get('Ticket::Hook'); + if ( $TicketHook ) { + $GetParam{$_} =~ s/^$TicketHook//i; + } + } } # get array params