Hi Jo, On Nov 8, 2007, at 3:32 AM, Jo Rhett wrote:
Works, thanks! What does 0 and 2 mean in this context?
It only means, that the request should not create a ticket. It means, stop processing the ticket creation and force to show the phone/email mask again (with pre-filled attributes).
I observed that behavior, and it works perfectly for us.
What if I really wanted it to create a ticket, is there a way to do that? (without prompting the user...)
For a direct ticket creation you need to add more http-from attributes. The easiest way to find this out is to temporally move from "post" to "get" method in the AgentTicketEmail.dtl and submit something on the frontend. Then you will see all attributes (for example i guess StateID, PrirorityID, ... is missing). Have fun! :) -Martin -- ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Address of record: Bad Homburg Local Court: Bad Homburg, HRB 10751 Tax number: 003/240/97521 Chairman: Burchard Steinbild Chief Executive Officer: André Mindermann