Hi Markus, Markus Plessing wrote:
[...] At the moment there is a document structure located at our fileserver giving access to the currently released documents we want to provide to our customers via email or print. These documents have to be downloaded to the local file system to add them as attachments to our email- tickets.
There are issues of always attaching the up-to-date documents and so on.
Now the feature request is, to give OTRS access to the pool of uploaded files ( already accessible to be used with email- templates, though ) through the AgentTicketCompose-Interface and the possibility to attach these files to the email.
If any feature containing the describe options already exists, please provide me further information :-)
Yes there is a feature like this. Via the admin interface you can add attachments. This attachmens can be linked to responses. So you can add default attachments from the database (not from the fileserver) to outgoing emails. So you have a central place to manage and update your attachments.
mplessing
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