Hello out there, I want to join the development team of OTRS. Is there any HowTo or FAQ describing this in detail? I've already read the FAQ that comes with the documentation and I've noticed, that I'm welcome :-) Are there any rules, how to checkin patches or new development? Is it nesessary, that somebody of the core team say "Yes", when I want to implement a new feature? I've written a new feature, called "Standard Ticket", which can be reached from AgentPhoneNew.dtl. It opens a new window to select a predefined Standard Ticket. A standard ticket is a definition of To, Owner, Subject, Body, State and Priority. If you submit this window, the values of the standard ticket are transfered to the apropriate fields in the AgentPhoneNew form. So what must be done, to make my changes public? CU Dirk Scheer -- http://www.scheernet.de/