Greetings OTRS, Currently our company, Idhasoft is testing your free edition version of OTRS (ver 3.1.11 & 3.3.3). We are facing a problem when it comes to escalating tickets as per priority of tickets within same queue. Is there any way to overcome this problem? Awaiting your response. Regards, Harshad Savant [image: idhasoft.png] *Harshad Savant* | *Idha**soft Limited* *Contact :* 9022282286 *Office : *+9122 67232900 Ext 986 *Cisco : *678.987.5222 Ext : 3120 *Email :* harshad.savant@idhasoft.com | www.idhasoft.com -- *Please do not print this email unless it is absolutely necessary.* The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
