5 Jun
2004
5 Jun
'04
1:33 p.m.
On Saturday, June 05, 2004 3:19 PM
Joerg Friedrich
There is another feature if the escalation time could be 'limited' like UncountedUnlockTime, so that a ticket can only run into escalation during 'official work time'.
Good idea, noted. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388