Re: [dev] while creating ticket for RPC.pl , customer is not mandatory, but while creating ticket from nph-generic interface Customer is made mandatory

18 Feb 2013

      Hi Carlos Rodriguez,

I was going to use this approach but I am not sure if this will also remove the validation while creating ticket from UI.

Thanks,
Jignesh

From: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] On Behalf Of Carlos Rodríguez
Sent: Monday, February 18, 2013 10:36 PM
To: Development community of OTRS
Subject: Re: [dev] while creating ticket for RPC.pl , customer is not mandatory, but while creating ticket from nph-generic intergace Customer is made mandatory

Hi Jignesh,

Im this case you need to customize the GI Ticket Operation TicketCreate to skip CustomerUser validation

Kernel/GenericInterface/Operation/Ticket/TicketCreate.pm
((enjoy))

Carlos Rodríguez

On Feb 18, 2013, at 10:56 AM, Jignesh Kakka (jkakka) mailto:jkakka@cisco.com> wrote:

Hi All,

While creating a ticket using RPC.pl, I see that Customer is made as non-mandatory field, but the generic interface makes it mandatory.
Also while  creating tickets via UI, Customer is mandatory field.

How do I make Customer as non-mandatory field at UI as well as at Generic Interface.

Thanks,
Jignesh
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