You can set the DynamicFields which are used by the PM-Module to set Process ID and Activity ID.
I've done this allready through a PostmasterFilter and it worked well.

Regards

Kai


Kai-Uwe Klein
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-----dev-bounces@otrs.org schrieb: -----
An: dev@otrs.org
Von: Dan Stover
Gesendet von: dev-bounces@otrs.org
Datum: 17.12.2013 17:23
Betreff: [dev] How to assign Process to Ticket

I have developed some perl code that, within a Process Management process, automatically creates another ticket and links it to the first one. However, I am not able to figure out how to assign a process to the created/linked ticket. I would like to assign a certain process ID to that ticket so it can be controlled through Process Management. I tried the Process items in the API and they broke my program for some reason.

Any ideas would be appreciated.

Dan

OTRS 3.2.7
Ubuntu 12.04

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