Hi Dirk, On Wed, Jan 14, 2004 at 11:14:21PM +0100, Dirk Scheer wrote:
I've written my own TicketHook. But I've one problem. A new ticket is correctly created with the TicketHook "Ticket#: 20040114/0006". Now I forward a message to the customer. The customer gets a mail with the following subject "[Ticket#: 20040114/0006-FW] ...".
If the customer replies to this mail with a subject "Re: [Ticket#: 20040114/0006-FW] ..." a new ticket is generated in OTRS. But if the customer changes the subject of his reply to "Re: [Ticket#: 20040114/0006] ..." his answer is assigned to the right OTRS-ticket.
Can anybody give me a hint, what is going wrong here (OTRS 1.1.1)?
Here's the code: [...]
Really? I checked it with your code. And it works fine for me! :)
Thx in advance Dirk -- http://www.scheernet.de/
Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!